Thank you for the question.
Even if we can explain the chain of events that led to the situation in which passengers found themselves, meaning aboard trains stranded in difficult conditions, one of them for 13 hours, it's still unacceptable.
I agree with your analysis. It's one of the reasons why we must absolutely learn lessons from these events to adjust our protocols in the future. Even if we hope to never experience another situation like that, we must make sure that we have protocols in place to safeguard our passengers' well-being if similar events were to happen again.