We'd welcome a discussion around better passenger protection for rail passengers, but I think, for it to be relevant, it would be important to have the host railways as part of this process. As we are so dependent on the host railways to deliver our service, I think, in order for us to improve the customer experience, part of this will come through enacting rules and guidelines that would give, for example, greater priority for passenger train services so that the schedules could be met and avoid the need for penalties, as the number of delays would be significantly reduced.
On January 26th, 2023. See this statement in context.