A number of events led to the situation we had to deal with between the 23rd and the 24th. Weather was one of them, but obviously the power outages caused significant challenges on the infrastructure.
In terms of the initial key lessons, one that we regret is our lack of communication. When we have significant delays, I think our passengers expect us to keep them informed. I think on that front we can do far better. It was a fluid situation. I think we have to remember that a lot of things were happening at the same time. Sometimes, essentially acknowledging that we don't know all the facts, as opposed to staying silent, is reassuring. Communication is one of the key aspects.
The other aspect is improving our customer care. We have protocols to deal with winter storms where we increase our food and meals on board. Clearly, that was not sufficient in this case. Part of our lessons learned will be to build on this and look at other areas, such as operations, to see how we improve our performance and avoid repeating this poor experience for our passengers.