Thank you for the question, MP Kramp-Neuman.
Throughout the night of the 23rd and into the 24th, there was an operational disruption. We continued to have contingency plans to resolve the disruption.
I'll pause there and say that I'd like to apologize to the people on board our trains. I understand the experience they had. It is not an experience we ever wish to deliver at Via Rail.
During this operational disruption phase, we had passengers in a safe place with light, heat and access to washrooms. We couldn't access the train to evacuate them. It was only in the early morning when passengers, unfortunately, took it upon themselves to detrain from the train that the situation became unsafe for both those passengers and then the rail infrastructure.