Thank you, MP Muys.
We have protocols for how we plan for the holiday season and the winter season in terms of the amount of food we put on. It's based on the number of passengers, but over and above that, we add x per cent of the number of meals, extra snacks, extra drinks and so forth. In addition to that, because of our experience over many years, we have dried emergency snacks in case of an emergency event when there's an unexpected delay. In addition to that, we also board additional cases of water.
We try as much as possible to plan. No delay is acceptable. In this particular case, it was beyond anything we'd experienced previously—