Thank you for the question.
How we communicate with our passengers and how we're expected to communicate with them on board is through on-board announcements. They should be happening at a regular frequency of every 15 minutes. In addition to that, our operations control centre sends out emails to say there's a delay to the passengers who have offered up their emails. That also offers information to passengers who are not on board the train but are catching the train at a later station.
I don't believe we fully fulfilled our expectations and lived up to our standard with respect to that. Part of our issue was gaining specific information related to the delay, which continued to change. We were reliant on CN to provide us information on how quickly we could get the tree off the train, because train 55 was the bottleneck. If we couldn't liberate that, the other trains would also be delayed.
What we could have done better was ensure that we had visibility. That's part of our protocol as well, to make sure we have visibility in the cars. Our employees walk through the cars and reassure the passengers. However, once again, we didn't give enough concrete information that reassured the passengers, most specifically on train 55.