I agree with Mr. Lawford.
The Air Passenger Protection Regulations came into force three months before the COVID‑19 pandemic, so the circumstances were anything but normal. Things still aren't back to normal, but we've been getting closer to that for six to nine months, and in that time we've seen that the regime has significant deficiencies that need to be addressed.
So I wouldn't say it's negligence because there was nothing to look at during the pandemic. Now we have proof that the regime needs to change.