At the moment, I guess they are paid by taxpayers through the CTA. There is another model. You can have an ombudsman's service that is paid for by the industry, such as in telecommunications or in banking and finance with the OBSI. That's another model.
I believe when we did our first paper for Mr. Emerson, that was the idea we had. It was to have this extra compensation system run as a pure ombudsman, with the industry paying for it under a non-profit corporation. That model can work. Whether it was something the CTA was ready for, or whether the airline industry rules were too complicated for that system, I'm not sure now.