Thank you, Ms. Koutrakis, for the question, for the work you do as Parliamentary Secretary to the Minister of Transport and for your participation in this committee.
Let me just say that, indeed, a lot of the briefings I was given during the pandemic predicted the air sector would not recover for five to six years. The good news, I guess, is that we're seeing recovery happen at a much faster rate. However, it is true that this fast recovery has created many challenges, combined with labour shortages and people's desire to travel. We saw, in fact, a 300% increase in the last year alone. In 2023, we're close to reaching 2019 levels. Indeed, that is promising for the sector and for Canadians.
Having said that, yes, it has generated many frustrating challenges and problems. Our government has been working with airlines, airports and other stakeholders to address these bottlenecks, including strengthening the bill of rights that will ensure passengers' rights are protected. We're working on improving information sharing and accountability in the sector. We are learning from the lessons we saw, including finding ways to improve resources and efficiency within the Canadian Transportation Agency in dealing with complaints.