Via Rail is an important service. Let's agree that the service has not been as customer-friendly, reliable or punctual in recent years as it needs to be.
Let's also agree, I hope, that we live in a northern country with sometimes unpredictable weather. We also live with a situation where, along many segments of the so-called corridor, Via Rail shares tracks with CN Railway and in fact does not have priority over those tracks. Within those constraints, because we certainly want Via Rail and CN Railway to collaborate, to the extent that it is possible, and to make that situation better, I have made my expectations clear in no uncertain terms to the new senior management at Via Rail that this must improve. Customer service and communication with customers must improve. There must be reliability of service. People want to know that trains are going to depart on time and arrive on time.
Everyone understands—you do, I do and Canadians do—that storms happen and freak incidents occur, but beyond that, the things that are controllable I expect Via Rail to control.