Over the last few years, we have constantly learned from the various incidents we have experienced, and this culminated in a comprehensive review of our emergency protocols and escalation steps. We have introduced a new mobilization and alert system with more detailed escalation thresholds to ensure incidents are addressed appropriately and in a timely manner.
We have also modernized everything to do with communication with passengers and with frontline employees to ensure they can answer questions effectively. We want to ensure that people have the information they need to make informed decisions.