In your report it says that the ombudsman's position should be reviewed after a couple of years--but reviewed to what end? I'm going to list a couple of things. Are we looking at the success of the office, or the ombudsperson and whether they've been doing a good job? Are we looking at the approach of the office, the satisfaction of the clients, or all of those things together?
The review is as important as the ombudsman, because we have to make sure we're serving veterans. Some thought needs to be put into a review; it needs to be extensive, and it needs to arrive at the goal we all want.