It's our belief—and I've worked in private industry for a long time as well—that the ombudsman's role is to protect. But he brings forward injustices that are occurring, such as in your bank. The bank manager knows that suddenly he has to take a second sober look and say, gee, this guy is right, and not only is he telling me, he's probably telling my boss, so maybe I'd better get in line and get back on the wagon here.
I wouldn't see the ombudsman's jurisdiction as having absolute authority, because then you're going into another dictatorial solution. It has to be reporting.