The Ontario ombudsman's office has been around for 30 years, and it's developed a very sophisticated triage method. As well, you have to remember that in Ontario, because our field of oversight is so broad, people call and complain about a lot of small issues. For the military, usually for someone to come to our old office there had to be something serious, whereas here in Ontario we'll get complaints about someone who had qualified not receiving their driver's licence, and then we oversee the driver's licence.
On November 1st, 2006. See this statement in context.