That's absolutely a fair comment. We did have that experience with a provincial ministry, and we had to meet the senior echelons of the public service in that ministry in Ontario and advise them of the need to set up their own internal complaints resolution mechanism. We are there as a last resort. So it's an example of us saying--pushing it back to the ministry, and I think that's very important--the existence of an ombudsman is not an abdication of the department's obligation to try to resolve things internally; ombudsmen should be the last resort.
On November 1st, 2006. See this statement in context.