Yes. I've had no dealings personally with the ombudsman. I have had dealings with a number of investigators, and with some of the investigations, which they obviously did not explain to me because they're confidential. But we saw the end result--the incident in Edmonton and in Suffield and so forth. They were involved in the investigation, and the result was quite fair.
As I indicated, in the past you could look at whether it was necessary to go to the ombudsman. Why couldn't this have been sorted out through the chain of command? Why wasn't it? Well, it wasn't. The end result was that the ombudsman got involved and forced the chain of command to take the appropriate action, if you want to use that term. The same should happen in VAC.
I can't quote you a specific example.