Welcome. I read your report with great interest. I can tell you from the beginning that I wouldn't want to be the Commonwealth ombudsman. I can't imagine the nightmare of looking over the shoulder of the federal police, the post office, defence, and all the rest of those. That would be a hard job.
One of the things I noticed in here is the difference between a gold card holder and a white card holder. It's mentioned twice, and I'd like a little more detail on it, if I could, please. Could you explain that one?
On the size of your veterans contingent, you named a number in here somewhere. I can't find it at this point in time, but in terms of the number of veterans, do you find your veterans are growing in numbers, staying stable, or shrinking?