You're quite correct. I had neglected to mention that, and it is an important element. I talked about it in client terms, but you're quite correct, it puts a heightened onus on the department. I accept that point; it's a good one too.
December 11th, 2006 / 4:40 p.m.
Assistant Deputy Minister, Veterans Services, Department of Veterans Affairs
You're quite correct. I had neglected to mention that, and it is an important element. I talked about it in client terms, but you're quite correct, it puts a heightened onus on the department. I accept that point; it's a good one too.
See context to find out what was said next.