Yes.
I'd like to receive not only the standards but also the survey done about the standards.
Looking at your booklet, I have the feeling that an 80 year-old person must find it very difficult to read. Actually, I can be pretty sure about it because I myself wouldn't read it and I'm younger. When you carry out a survey, you have to be sure that the respondents are able to answer the questions.
As far as reasons are concerned, we haven't heard any. You're asking why people are not satisfied but the level of satisfaction is 96%. What more do you want? Hundred percent? If a gouvernment could achieve a 96% level of satisfaction, it would do whatever it wanted. I can assure you it wouldn't be bothered by the other 4% nor by the 16% of the other case. I find that difficult to understand.
Thank you very much. You're telling me 96%.