The truth is, it is a very gratifying job, Mr. Chairman, and the fact is that we're here to do a better job. I think we do have a very high client satisfaction rate, up in the high eighties. Our objective, though, is to get it higher. That's one of the concerns we have: how can we work together as parliamentarians to make it better for veterans? Again, at the end of the day, we have to be as committed to them as they were to us, and still are to us, in terms of this country. That's basically it in a nutshell. We're just working hard to get it better.
On February 20th, 2007. See this statement in context.