Do you mean the new Veterans Charter? I think it took quite a number of years, actually. There was work going on for several years before the intense work of developing a policy framework and the legislative package came together. Once that intense work began, it probably took about two years. I would say, all told, just off the top of my head, that it was probably about a five-year effort overall.
On May 8th, 2007. See this statement in context.