I think I've already mentioned it, and that is to move to a needs-based approach, where we can actually eliminate all of the complex eligibility rules that say you have to have a disability pension to qualify for this benefit, or you have to have a low income to qualify for that benefit. If we could get rid of that and have a system that enabled people to actually just have their needs met, that would be the single biggest change, as well as to be able to couple that with giving the authority to front-line staff to make that determination, obviously within appropriate control frameworks and accountability regimes. But certainly that would be it, in my view.
On May 8th, 2007. See this statement in context.