There are two aspects to a response. One is that we are well connected to a number of countries and we work continuously with them. In fact, the U.S., the U.K., New Zealand, Australia, and Canada have formed what is called the Senior International Forum. It's been operating for a number of years. We share information on best practices with each other on a continuing basis. In fact, I would say without hesitation that we cherry-picked from those countries many of the ideas that are in the new Veterans Charter. We will continue to work with them to look at ideas for improvement of our health services as part of the health services review.
We have instituted our own monitoring systems as well, though. As Darragh mentioned earlier, in our long-term care facilities, we monitor using a standard tool that is designed around 10 outcome areas that we insist be met for our veterans in these institutions. Our results are well up in the 90% range in terms of satisfaction at the moment.
We also run periodically through a common measurement tool, an independent assessment of the client satisfaction with us. We use that to try to improve where we see areas of deficits or whatever needs to be improved upon.
But I'll go back to your original question. Yes, we are looking with these countries. To pick one country that provides an exemplary service I think would be difficult, but everybody has strengths and weaknesses in different areas. We're trying to, again, use the same approach here.
Darragh, is there anything you'd like to add?