Thank you, Mr. Chairman.
I have a couple of things, quickly. Are the inbound calls from veterans to the client service personnel taped or monitored at any time for quality control?
On May 8th, 2007. See this statement in context.
May 8th, 2007 / 10:05 a.m.
Conservative
David Sweet Conservative Ancaster—Dundas—Flamborough—Westdale, ON
Thank you, Mr. Chairman.
I have a couple of things, quickly. Are the inbound calls from veterans to the client service personnel taped or monitored at any time for quality control?
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