Thank you, Mr. Chairman.
I also want to congratulate and thank the minister for being a part of this discussion today. I want to tell you I'm impressed with this committee, Mr. Chair and Mr. Minister. We're all here, with partisanship mainly aside, to do what we can best do for our veterans. We had Mr. Marchand here the other day. He spoke well in trying to educate us about the review process, and obviously that has raised questions because of the backlog, which you've tried to address to some extent today.
But if you wouldn't mind, I'll go to a general context we've all touched a bit. From time to time we have veterans come into our offices who are concerned and sometimes a little frustrated about a process, whether it deals with a disability, pensions, or a number of the issues veterans have. I'm wondering what direction you might be looking at, or what fine tuning may be looked at, so that these folks get to a little lower level of frustration.
Mr. Rota brought up the financial impact, and I appreciate that, because it's so important, but I would just like to hear from your heart, because I know you have a real sense for this. Could you talk to us just a little bit about what you have in your mind on some of those things we may have to do some fine tuning of?