One of the things we've heard time and time again is that it always seems to come down to the complexity of filling out the forms and to the need to streamline the forms so that the individuals can actually fill them out. We've talked with other agencies, and we're still waiting for a good answer to see how we can resolve the problem.
I don't know if that's an issue with you. Have you got that resolved? Do you get complaints regarding the complexity and the frustration? I think it mainly depends on whether there's a mental illness and on age.