I was not giving you an opinion; I was stating a fact. This week, a physician told us that the satisfaction rates were 90% and 96%. If I establish the rate at 80% in the general population, it seems to me that is low. If 5,000 or 6,000 out of 30,000 claims came to you, I wonder whether some people are not doing their job or whether there is a personnel shortage.
On November 22nd, 2007. See this statement in context.