We use the veteran's general practitioner, in the main. The general practitioner identifies that the person needs medical treatment or assistance and can refer them to a specialist and work with the case manager to get the appropriate treatment.
Because the general practitioner has often dealt with that person for a long period of time and knows the family and health needs of the veteran in total, they make a good contact point to make those calls. We're not adding another person and stressing people out by having to retell their whole life story.