We agreed with the creation of a veterans charter and an ombudsman position. But earlier you said that people were calling to say that they had not received their pension cheque. Why is it that they call the ombudsman instead of the department? Are they sitting on their hands at the department?
How is it that last year, there were 8,000 requests, 2,000 of which remained.... If it is not the department or the ombudsman, someone is not doing their job, unless I know nothing about the public service. I was a mayor for 12 years, and I can tell you that when there were problems, we made sure that the situation did not drag on too long. When someone did not receive their pay cheque, there was a problem.