And on an individual basis, an area councillor—they're now called case managers—can talk to their managers, to their client service team managers. And if something can't be resolved, then they will bring it to their district directors. And if it can't be resolved there, then it goes to the regional office. So there is a chain of command, so to speak, along which they can take their concerns and have them addressed.
On November 16th, 2010. See this statement in context.