We have a process, and it's very important that the process be followed, because it's a development. It's for us a way and a means to identify systemic issues. If people come directly to me, or if they come to us and say “You should investigate the systemic issues”, we have no data to actually scope the investigation and to look at that sort of thing. So everything comes in at the front end as a personal complaint, and then it's handled through; then we have some means of tracking the issue to see whether it is in fact systemic or not.
On your point about people waiting for many years, we also see that on the physical injury side. In fact, veterans and military members are proud; they don't like to say that they're suffering from this and that, and they suffer in silence for years and years. Then they realize 40 years down the road that maybe they should...it's something they've been suffering with and they've never told anybody. These people are in the same situation: they have no peers, no more connection with DND and VAC. So it's not an unusual thing in the veterans community.