On the one hand, yes. But it is important to realize that the Office of the Veterans Ombudsman is an office of last resort. Ordinarily, we refer people to existing programs. However, we can use another approach where circumstances call for it—in English we talk about compelling circumstances. If there is an immediate danger to the family, if it is a matter of health, welfare or finances, we can become involved in the intervention without going through the existing channels.
On February 7th, 2011. See this statement in context.