What is in place now is certainly effective. There's always room for improvement. I think they're short on resources. The relationship between district offices, for instance, and an OSISS coordinator might be a little bit better so that they're known as a resource, certainly as an immediate need resource. Again, I go back to education. Are all Veterans Affairs Canada staff aware of the existence of the OSISS and the capability that they have? I would recommend that.
On February 7th, 2011. See this statement in context.