Certainly. One area is the self-representation aspect. The onus is on the individual to come forward and tell us what he's suffering from, whereas in fact the onus should be on the department in saying “We used you; we hurt you. Now we'll keep track of you until you are gone.” That's an important aspect of it. It's essential that the tracking be done by the department right from the start.
On February 7th, 2011. See this statement in context.