In terms of the undue delays in some decisions, as per the ombudsman's report, people do not necessarily understand the whys and wherefores. Is it possible to adapt procedures to better reflect the reality of veterans?
Guy André Bloc Berthier—Maskinongé, QC
In terms of the undue delays in some decisions, as per the ombudsman's report, people do not necessarily understand the whys and wherefores. Is it possible to adapt procedures to better reflect the reality of veterans?
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