Yes. It is our mission to meet the needs of our veteran population. That is what we're all about. We take any concerns that are heard very seriously, and that is in fact the reason for our embarking on a very ambitious transformation agenda.
To bring it into real terms, when we ask veterans about their concerns, we find that they need to know they're going to be able to work with someone in Veterans Affairs Canada one on one. They need to know that they can have access to people in Veterans Affairs Canada who can provide them with professional counselling, case management services, etc.
We have taken steps to ensure that this access is in place. We have more than 300 case managers who provide this front-line service to those veterans who need the new Veterans Charter. They are well trained. They're located where they're needed, in areas of high demand. We put more on the bases, and we've taken steps to reduce their workload so they have the time to deal with complex issues and cases. We manage their workloads very carefully. The whole point of this, of course, is to make sure that when someone with a need comes to Veterans Affairs and is eligible for services under the new Veterans Charter, we have taken steps to ensure they will have access to the people who can help them get those benefits and services.