Evidence of meeting #20 for Veterans Affairs in the 41st Parliament, 1st session. (The original version is on Parliament’s site, as are the minutes.) The winning word was clients.
A recording is available from Parliament.
Conservative
The Chair Conservative Greg Kerr
That's okay. As long as it's in response, we're okay with that. Thank you.
Now we'll go to Mr. Harris, for five minutes.
February 9th, 2012 / 4:20 p.m.
Conservative
Dick Harris Conservative Cariboo—Prince George, BC
Thanks, Mr. Chairman.
Thank you, ladies and gentleman, for making your presentations today.
Ms. Gueulette, I'm looking at your numbers, and it looks like there was an average over the last three years of about 550 jobs per year, based on your 87% number.
National Contract Manager, CanVet Vocational Rehabilitation Services, WCG International HR Consultants
Not everybody has completed the plan. So 1,900 have come into the program, but they're not all finished their plans.
National Contract Manager, CanVet Vocational Rehabilitation Services, WCG International HR Consultants
It is 2011, but not everybody who's in the program has finished. Some of them are still in school. Some are still in the assessment process. Those are clients who have finished their programs.
Conservative
Dick Harris Conservative Cariboo—Prince George, BC
Okay. It says, “In 2011, 87% of clients who completed the program to date became employed.”
National Contract Manager, CanVet Vocational Rehabilitation Services, WCG International HR Consultants
That's right. It is the people who've completed the program. I'll have to pull the numbers for exactly how many that is.
Conservative
Dick Harris Conservative Cariboo—Prince George, BC
All right.
How many branches do you have across Canada?
National Contract Manager, CanVet Vocational Rehabilitation Services, WCG International HR Consultants
We currently have, I think, 32 offices across Canada. But we're much like Right Management. Our contract actually stipulates that when we do our initial assessments with clients, we go into their homes. We need to obtain a big picture of what's going on with them, and it's a much clearer way to do it.
Conservative
Dick Harris Conservative Cariboo—Prince George, BC
But each office would service its own area. Where is your biggest office?
National Contract Manager, CanVet Vocational Rehabilitation Services, WCG International HR Consultants
Do you mean where are most of our referrals?
National Contract Manager, CanVet Vocational Rehabilitation Services, WCG International HR Consultants
We have a large number of referrals near Valcartier. We have Edmonton. We have a large number in Halifax and a large number in Victoria and of course throughout Ontario as well. We have large offices in Ontario.
Conservative
Dick Harris Conservative Cariboo—Prince George, BC
So through the three years, there were 1,900 clients referred to your 32 offices across Canada.
National Contract Manager, CanVet Vocational Rehabilitation Services, WCG International HR Consultants
They were referred to our program across Canada. That's right.
We also have clients overseas as well. I believe we have about 20 clients living overseas.
Conservative
Dick Harris Conservative Cariboo—Prince George, BC
When you say you're paid on a fee-for-service basis, is that a success basis, as in how many actually become employed, or does the fee-for-service basis determine whether or not they become employed?
National Contract Manager, CanVet Vocational Rehabilitation Services, WCG International HR Consultants
In our case, it's not that way. When they come in, we are paid for the initial assessment, and then we are paid if other components are required--for instance, if a doctor needs to come in and do an assessment. We get paid to do a labour market analysis to make sure that whatever job is chosen, there's going to be a job waiting for that member at the end.
Conservative
Dick Harris Conservative Cariboo—Prince George, BC
So there's no actual quota set? Out of 1,900 referrals, there's no quota for the number who must actually become employed?
National Contract Manager, CanVet Vocational Rehabilitation Services, WCG International HR Consultants
In our contract, there's no quota.
Conservative
Dick Harris Conservative Cariboo—Prince George, BC
I know that previously, for other service provider contracts, there has been.
National Contract Manager, CanVet Vocational Rehabilitation Services, WCG International HR Consultants
We certainly have worked on contracts like that.
Conservative
Dick Harris Conservative Cariboo—Prince George, BC
What's an example of the most popular job placements that have resulted from the work you do? I know there are probably lots of them, but maybe you could kind of bunch them together.
National Contract Manager, CanVet Vocational Rehabilitation Services, WCG International HR Consultants
We've had lots go into high tech, into IT. We placed one just recently in the aerospace industry. We have just about anything you can imagine. Again, we're looking at their transferable skills, what they've brought with them from the military and what they've done since then, and in our case, we try to find suitable employment. Some are driving instructors. Some are teaching. Some who were pilots are teaching at post-secondary institutions. It's very diverse.
Conservative
Dick Harris Conservative Cariboo—Prince George, BC
I guess those questions could refer to you too, Mr. Foster and Ms. Hurst, if you wanted to respond.
Director of Program Delivery, Career Transition Services, Right Management
Could you go over which ones again?