Okay.
The answer to your question about serving folks who are honourably discharged is yes, we do. Anybody who is referred to us by a VAC case manager--that is the criterion. They must be referred to us by a VAC case manager.
At this point, we have not been referred any RCMP members.
We also work with spouses of anyone who has been totally and permanently incapacitated. They may not have passed away, but they can no longer work. We do work with those spouses.
In terms of an example of a process, a client is referred to us from the Veterans Affairs case manager. We go through an assessment process and look at their medical, functional, and psychosocial needs and their transferrable skills—everything that would take into account what they need to go back into the workforce. Once we go through that process and we've done that thorough assessment, we make a recommendation to the VAC case manager about what their vocational potential is and what steps would be needed to help that person become employed.
We build a five-point plan with that client, which in many cases will include retraining or augmenting the skills they have, preparing them to go into the job search phase, and supporting them through an active job search. We might do job placement with them through a job developer. Then, once they have become employed, we'll work with them post-employment to make sure they have the supports they need. Oftentimes, because we are working with people with physical ailments, we need to go into the workforce and help with ergonomics and that kind of thing, so we'll work through that process as well.
In terms of our contract and how we get paid, this is a fee for service. We won this through a competitive bid process. If we don't provide the service, then we are not paid. This contract was a three-year contract. It ends on April 15, 2012, with the option of two additional one-year renewals. We have received our first additional year to that contract.