On the figure I quoted, the 73%, we have to be careful that we don't get into mathematical gymnastics here, because not everybody who in fact is denied a benefit actually proceeds to the Veterans Review and Appeal Board.
Again, I just want to reiterate, Mr. Chair, for the benefit of members, that after the individual receives their letter, and after they've met with a Bureau of Pensions Advocates lawyer, we in the department can actually do a departmental review and make any changes or any corrections that need to be made. Many of the individuals, once they sit down with a lawyer, actually come to the conclusion that the department has made the right decision. Those cases are what's referred to as “counselled out”. In other words, they've sat down with a lawyer, who has gone through and explained to them the reasons behind the decision we've taken. At that point, many people then accept the ruling of the department.