Mr. Hillier, I thank you for that. There isn't one person on this committee, at least as long as I have been on this committee, who would disagree with the sentiment that for VAC employees, when they wake up every day and go to bed, their number one thought is how they can help those veterans and their families and improve their lives. That is absolutely true.
I just gave you four cases, among hundreds, if not thousands, of cases I've worked on since I became a member of Parliament, in which this has been all too common. Art Humphreys, 87 years old, was denied a lift into his basement. He was told that he no longer needed to go there. This is a typical example, and it goes on and on. To say that your actions are well thought out and appropriate.... In some cases, yes, they are, but in many cases, they're not.
I say that with great respect. We need to do better in ensuring that a 97-year-old doesn't wait 16 weeks to get an answer. You'd think it would be a no-brainer to get in there and help the person and fill out the paperwork later. As a good friend of mine, and a member of this committee, said, why don't we just give everyone their benefit and then chase the other 2% or 3% after that.
Mr. Parent, I was wondering if you can answer the question regarding your work with the DND ombudsman and the kind of liaison you have.
I thank you, Mr. Hillier, for your time.