Thank you, Mr. Chair, and thank you, ladies and gentlemen, for your presentations.
I have a couple of questions.
Ms. Flohr, it appears to me, or I'm gathering, rightly or wrongly, that your department or your division is the opening door to the rest of the services. If it's not, is there a single-window entry for veterans who are going to require services, so that once they go through that entry, someone will take their hands and lead them to whatever other services they may require?
Where does the hands-on help come from? Does it come through a single entrance? Do they go through that entrance and then they're helped from there on into other departments that provide different services for them?