They have various means. One is our client satisfaction survey, which we encourage all of our clients to participate in. We work very hard to reach them. In the last little while we've taken new measures to reach out to the newer veterans to ensure that they're responding to that mechanism. When these clients speak with their case managers and other people, they pass on their feedback very directly. They can work through the various organizations they are associated with. The ombudsman, of course, is another key element in our communication. We hear from them as well. So there are formal and informal mechanisms.
On September 29th, 2011. See this statement in context.