I mentioned that we've tackled each of our programs. As I said, our programs are very cumbersome. Some are procedures. You mentioned the letters. We're taking each of them and reducing the application process to simpler forms and fewer steps. That's one way of reducing red tape.
I mentioned as well that our front-line staff remain key to our service delivery and that we've delegated additional authority to them. When you think about it, instead of having people behind the scenes making decisions, we've given the decision-making authority to the front-line staff. Case managers today can make virtually all decisions related to a case plan for a veteran who needs rehabilitation.
In the past, that might have had to go to a higher level of decision-making, or even to Charlottetown sometimes, etc., but it has all been moved to the front line wherever possible.