Perhaps I could address that question.
Yes, that's exactly what we are doing. We do have service standards already in place, but we've also set targets for where we want to reduce even further.
For instance, for our first applications for disability, we've set a target to go from 24 to 16 weeks, and that has already been achieved. That's a 30% reduction and we're hearing about that from our veterans.
We set a target for reducing from four weeks to two the time it takes to get your decision on eligibility for a rehabilitation program. That was achieved.
So we've set some goals, we're measuring them, and we're reporting on them.
Overall, the department has service standards. They are reported quarterly. They are available on our website.
Client satisfaction is key. We've always had fairly high satisfaction levels from our traditional war veterans—not so high from our Canadian Forces veterans. And that's our target. We want to excel in that area. So we're setting targets, we're measuring them, and we're reporting on them.