The red tape is part of the transformation. My role in the transformation is to support outreach, consultation, and engagement on the programs and services that we have. It's also an opportunity to be more integrated and strategic about how we do things, bringing best practices forward, making use of new technologies, as we've been indicating, not only to serve individuals but to inform them.
As part of where we're going with cutting red tape and moving on our transformation, there are opportunities that we might not have explored to the same extent in the past to ensure that we are reaching out. Part of our transformation was establishing my team. That was a transformation commitment, and also what we recently added was a group of individuals we now call “community engagement”, located across the country. In part their role is to support my team in how we are going to ensure that we're effective in sharing information about our programs and services, and also hearing about what veterans and their organizations are saying at the local level on programs and services.
Through our public opinion research, we will also have the opportunity to know whether our transformation agenda is having the success we're looking for. They will, through our public opinion research, be able to tell us whether our outreach is effective.
There will be lots of opportunity through my group to contribute to the transformation agenda.