Thank you.
You were talking about the reduction of the front-line staff, but as we all know, life changes, and the ways of communication have changed a lot. We tend not to write letters, and 20 or 30 years ago we used to. How does this work in the veterans community? As you mentioned in your presentation, Mr. Jenkins, we have Second World War veterans who would be in their late 80s, and of course we have modern veterans who are much younger and probably use the new ways of communication much more often. How do changes in technology affect different groups of veterans?