When you have a community where you have a Veterans Affairs office but the vast majority of veterans there still wait for the Legion advocate to come once every two weeks, my concern is with finding a way for Veterans Affairs to become, not necessarily more accessible, but.... We were talking about client satisfaction earlier and how perceptions can differ, and so I think we need to find a way in which Veterans Affairs' officials can become the go-to people in these situations.
I understand that advocacy in communities where we don't have a VA office is important for our legions and our partners, but in places where we have the office, one would think that should be the first place of refuge for our veterans.
One last question I'd like to ask you, and I think it's especially important for many of our older veterans, is on simplifying the forms, simplifying the answers, simplifying the responses. Can you talk to us a little bit about how this has come about and if there are any further plans to make it a little bit easier to manoeuvre through the maze of the bureaucracy?