The transformation of the department is driven by demographics, and overall, the number of clients and veterans that the department is serving is going down. It's going to decrease, and the department has to adapt and respond to that and to make sure that our resources are put to the best use. That means the department's resources will be there for those who are most in need in the places where they need them. So our frontline case managers will not be cut. The other supporting services around them will remain in place to the extent we need to have them in place to support the number of veterans we will have. Demographics is a key part of this.
When we talk about the shifts in the department and transformation, I would point out that the changes will happen throughout the department. They will happen in head office positions. We've already spoken about other areas of the department where we're streamlining decision-making by letting frontline staff make decisions. That gives us the flexibility to reduce our investment in areas that used to be part of the decision-making process. We're re-engineering all of our programs. This means we're cutting out steps and making things simpler. Krista has spoken about some of the improvements in telephony.