Mr. Chair, I will answer the first part of that question, and then I'll ask my colleague, Bernard Butler, to speak to stakeholder engagement.
On the empowerment of our front-line staff, that's part of our vision statement for 2015, but it does not reflect an end state only for that point in time. In fact, we are empowering the front-line staff today. We've had the opportunity to speak a little bit about that. I won't take too much time, but I will say that we have given our front-line staff, including case managers and client service agents, the ability to make decisions for veterans immediately. In the past, these decisions at times had to be referred to other parts of the organization. So that empowerment has already begun. It will be deepened and we'll continue our commitment to that over the next few years as we seek additional delegations in other program areas as well, which will also speed up service to veterans.