I can certainly start.
This particular tool is for our case managers, our client service agents, and they were very much consulted to determine the types of tools they needed to do their job better. It was about equipping them with the best possible tool out there so they could get a decision for the veteran more quickly and a better decision as well. So they were very much involved in the consultation to develop that.
In fact, the case plan tool was enhanced, actually. It was in place. We had it in place for a number of years, and as with everything, you continuously look at ways to improve it, and it was recently enhanced to be more efficient, more effective, and to be an online tool to allow for better case planning.
The other one I referred to was the workload intensity tool. Again, that is used to determine the intensity of each client, and to ensure that the workload of each case manager is no larger than 40 case-managed clients. So if, for example, there is a very complex client, the case manager might have a smaller workload for a period of time while trying to spend much more time with that particular client who is very complex and who has complex needs, so that they can address it very quickly.